As you already know, Product Situation Buyer Complaints are detected by automated Amazon bots after scanning your Vendor Feedbacks, Product Opinions, returns or A-Z declare feedback reasonably than being knowingly submitted by patrons.
Understand that getting an inauthentic criticism doesn’t imply you might be promoting pretend or counterfeit merchandise. Generally, Amazon simply desires to make sure that all of your items are coming from legitimate suppliers. If it has any doubts concerning this, you can be greeted with a criticism, which must be appealed or generally a suspension.
So, your principal purpose is to show to Amazon that you’re working solely with manufacturers (producers) or their licensed distributors. Due to this fact, attempt to do your finest to supply Amazon with all the required documentation, equivalent to letters of authorization and invoices. Invoices play an important position in Amazon’s determination whether or not to raise the criticism or not.
It is best to have the choice to enchantment any such criticism via the Coverage Compliance Dashboard, the place it is advisable establish the particular defect after which click on on its enchantment button.
Usually, you will have to supply Amazon invoices which meet the entire following necessities:
-Provider info (identify, cellphone quantity, handle, web site)
– Purchaser info (identify, cellphone quantity, handle, web site)
– Merchandise descriptions
– Merchandise portions
– Bill date (have to be issued within the final 12 months)
and a Plan of Motion telling Amazon what you consider was the reason for the criticism, the way you addressed it and the way you’ll forestall the receipt of further ones sooner or later.
You don’t must admit your guilt. All they need is to elucidate them, what you consider brought on the criticism – verify your buyer suggestions, product evaluations, returns feedback…
Then they need to hear, how did you deal with the difficulty, for instance accepted any returns and punctiliously checked your complete stock. Right here you’ll be able to inform them that promoting inauthentic gadgets is not possible for you as your merchandise are sourced from respected suppliers.
And the very last thing is telling them, what is going to you do to stop comparable complaints sooner or later. For instance describing all of your gadgets precisely, persevering with to supply provides from respected distributors…
That is all about dealing with the criticism and stopping them, not about you promoting counterfeit merchandise.
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